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Nguvu Health App, expanding access to mental health support

Nguvu Health App, expanding access to mental health support

Health

MentalHealth

Nguvu Health is a digital platform connecting Africans with licensed therapists for affordable, easy-to-access mental health care. However, the original app had low engagement due to clunky onboarding, inconsistent designs, and a difficult therapist booking experience.

Nguvu Health is a digital platform connecting Africans with licensed therapists for affordable, easy-to-access mental health care. However, the original app had low engagement due to clunky onboarding, inconsistent designs, and a difficult therapist booking experience.

Nguvu Health is a digital platform connecting Africans with licensed therapists for affordable, easy-to-access mental health care. However, the original app had low engagement due to clunky onboarding, inconsistent designs, and a difficult therapist booking experience.

The goal was clear: Redesign the app to be more intuitive, engaging, and scalable — making therapy feel safe and accessible to more users.

The goal was clear: Redesign the app to be more intuitive, engaging, and scalable — making therapy feel safe and accessible to more users.

The goal was clear:

Redesign the app to be more intuitive, engaging, and scalable — making therapy feel safe and accessible to more users.

NGUVU

HEALTH APP

NGUVU

HEALTH APP

NGUVU

HEALTH APP

Background

Background

Background

Nguvu Health is a digital mental health platform aimed at increasing access to therapy and mental health support across Africa. However, user engagement was low due to friction in onboarding, inconsistent design, and a lack of intuitive interactions. To address these challenges, I led the UX/UI redesign of the mobile app, improving usability, accessibility, and engagement. These efforts resulted in a 25% increase in user satisfaction, a 15% reduction in churn, and 10,000 active users within three months

Nguvu Health is a digital mental health platform aimed at increasing access to therapy and mental health support across Africa. However, user engagement was low due to friction in onboarding, inconsistent design, and a lack of intuitive interactions. To address these challenges, I led the UX/UI redesign of the mobile app, improving usability, accessibility, and engagement. These efforts resulted in a 25% increase in user satisfaction, a 15% reduction in churn, and 10,000 active users within three months

Nguvu Health is a digital mental health platform aimed at increasing access to therapy and mental health support across Africa. However, user engagement was low due to friction in onboarding, inconsistent design, and a lack of intuitive interactions. To address these challenges, I led the UX/UI redesign of the mobile app, improving usability, accessibility, and engagement. These efforts resulted in a 25% increase in user satisfaction, a 15% reduction in churn, and 10,000 active users within three months

Colors

Colors

The Valpo Transit App redesign aimed to improve usability for Valparaiso University students.

Fields

Fields

The Valpo Transit App redesign aimed to improve usability for Valparaiso University students.

The Challenge

The Challenge

While the platform offered a vital service, several issues limited its impact:

  • Complex onboarding caused new users to drop off early.

  • Inconsistent UI patterns made navigation confusing.

  • Poor booking flows frustrated users looking for support.

  • Low engagement after initial sign-up led to high churn.

Nguvu needed a design overhaul — one that simplified access, built trust, and encouraged users to stick around.

Solutions

Solutions

While the platform offered a vital service, several issues limited its impact:

  • Complex onboarding caused new users to drop off early.

  • Inconsistent UI patterns made navigation confusing.

  • Poor booking flows frustrated users looking for support.

  • Low engagement after initial sign-up led to high churn.

Nguvu needed a design overhaul — one that simplified access, built trust, and encouraged users to stick around.

Simplified Onboarding

Simplified Onboarding

Simplified Onboarding

Implementing a task-first approach with minimal text and less number of  screens, allowing users to complete onboarding with fewer screens.



Implementing a task-first approach with minimal text and less number of  screens, allowing users to complete onboarding with fewer screens.



Implementing a task-first approach with minimal text and less number of  screens, allowing users to complete onboarding with fewer screens.



Real-Time Notifications

Real-Time Notifications

Real-Time Notifications

Added alerts for bus arrivals, delays, and boarding times.

Added alerts for bus arrivals, delays, and boarding times.

Added alerts for bus arrivals, delays, and boarding times.

Live Bus Tracking

Live Bus Tracking

Live Bus Tracking

Enabled students to see bus locations and estimated arrival times.

Enabled students to see bus locations and estimated arrival times.

Enabled students to see bus locations and estimated arrival times.

Integrated Scheduling System

Integrated Scheduling System

Integrated Scheduling System

Display of full bus schedules, including weekends.

Display of full bus schedules, including weekends.

Display of full bus schedules, including weekends.

Interactive Features and Real-Time Tracking

Interactive Features and Real-Time Tracking

Users can track buses live to avoid unnecessary waiting.

Users can track buses live to avoid unnecessary waiting.

Others

Others

Others

Enabled students to see bus locations and estimated arrival times.

Enabled students to see bus locations and estimated arrival times.

Enabled students to see bus locations and estimated arrival times.

Outcome

Outcome

Outcome

After the redesign, we saw strong improvements:

After the redesign, we saw strong improvements:

  • +25% increase in user satisfaction scores.

  • -15% decrease in churn rates.

  • +10,000 active users within three months of relaunch.

  • 1,000+ therapy sessions booked daily through the improved flows.

  • 40% reduction in onboarding time.

  • +25% increase in user satisfaction scores.

  • -15% decrease in churn rates.

  • +10,000 active users within three months of relaunch.

  • 1,000+ therapy sessions booked daily through the improved flows.

  • 40% reduction in onboarding time.

The new design system also set Nguvu up for future scalability and faster feature launches.

The new design system also set Nguvu up for future scalability and faster feature launches.

Healthtech

Health care

Other works

A smartphone displaying a UI design mockup on a textured grey surface, showcasing a sleek user interface with a purple color scheme, icons, profile pictures, and a history section, ideal for a UIUX case study and documentation.
A smartphone displaying a UI design mockup on a textured grey surface, showcasing a sleek user interface with a purple color scheme, icons, profile pictures, and a history section, ideal for a UIUX case study and documentation.

SpiBill

Read case study

Read case study

Read case study

A sleek smartphone is standing upright on a concrete surface with a logo prominently displayed on its screen, showcasing a digital mockup for a UI design project.
A sleek smartphone is standing upright on a concrete surface with a logo prominently displayed on its screen, showcasing a digital mockup for a UI design project.

Valpo Transport

Read case study

Read case study

Read case study

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